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Privacy Policy

Effective date: 2026-03-16

This policy explains how Consolidator Aviatech Limited (شركة توحيد أفياتيك المحدودة), CR 7040488483 ("Company", "we") collects, uses, stores, and protects personal data when you use AviaFrame booking services. We are committed to handling personal data in accordance with applicable laws of the Kingdom of Saudi Arabia.

1. Data We Collect

  • Identity data — passenger names, dates of birth, nationality, gender, and passport/document details required to issue airline tickets.
  • Contact data — email address and phone number provided during booking, used for booking confirmation and communication.
  • Transaction data — booking reference numbers, itinerary details, payment status, and booking history.
  • Technical data — IP address, device type, browser, and service usage logs collected automatically when you use our platform.

2. Why We Process Data

  • To process booking requests, complete ticket issuance, and deliver booking confirmation documents.
  • To send transactional communications (booking confirmation, e-ticket, status updates).
  • To handle support requests, cancellations, refunds, and dispute resolution.
  • To meet legal, regulatory, accounting, and compliance obligations.
  • To detect and prevent fraud, unauthorized transactions, and system abuse.

3. Payment Data

Card payment data is processed entirely by Moyasar, a licensed Saudi Payment Service Provider (PSP) regulated by the Saudi Arabian Monetary Authority (SAMA). AviaFrame does not store, access, or process full card numbers, PINs, or card verification values (CVV/CVC). Payment is handled via a secure hosted payment form operated by Moyasar.

4. Data Sharing

We share personal data only as necessary to deliver the service:

  • Airlines and content providers — passenger details required for ticket reservation and issuance.
  • Moyasar — transaction data required to process card payments.
  • Cloud service providers — infrastructure and database providers who process data on our behalf under confidentiality obligations.
  • Regulatory and law enforcement — when required by applicable Saudi law or a lawful authority request.

We do not sell or rent personal data to third parties for marketing purposes.

5. Data Retention

We retain personal data for as long as required to fulfil the booking service, resolve disputes, and comply with legal and accounting obligations. In general, booking records are retained for a minimum of 5 years in accordance with applicable regulations.

6. Security

We apply technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, or alteration. Data is stored in encrypted databases. Access is restricted to authorized personnel only.

7. Your Rights

You have the right to access the personal data we hold about you, request corrections, and request deletion where permitted by applicable law. To exercise these rights, contact privacy@aviaframe.com.

8. Contact

For privacy inquiries: privacy@aviaframe.com
For general support: support@aviaframe.com